01
Order placed
We get your order & email a receipt.
Shipping & Returns
Fast, tracked, and simple.
Free U.S. shipping, real tracking, and a 60-night return window — everything you need to order with zero guesswork.
Shipping
Free
every order
Processing
1–2
business days
Transit
2–5
days (contiguous US)
Coverage
All 50
U.S. states
Returns
60
night guarantee
What to expect
From checkout to your evening ritual.
02
Processing
Packed with care in 1–2 business days
03
In transit
Tracking link sent · 2–5 days on the way.
04
Delivered
At your door in about a week.
Delivery estimates
Delivery, without the guesswork.
| Destination | Transit time | Cost |
|---|---|---|
| Contiguous U.S. (48 states) | 2–5 business days | FREE |
| Alaska & Hawaii | 5–10 business days | FREE |
| Puerto Rico & U.S. territories | 5–10 business days | FREE |
Processing: orders ship within 1–2 business days. You’ll get tracking by email the moment yours is on the way. | ||
01Tracking explainedYou’ll get a tracking link by email as soon as it ships.+
Every order is fully tracked. The moment your package leaves our warehouse, we email you a live tracking link — no account needed. Tracking can take a few hours to show its first scan.
02Where we shipAll 50 states. U.S. only, for now.+
We ship anywhere in the United States — all 50 states, plus Puerto Rico and U.S. territories. Because we ship domestically, there are no customs charges or import duties. International shipping is coming soon.
03Costs & feesFree standard shipping. No hidden fees.+
Standard shipping is free on every order, to every U.S. destination. The price you see at checkout is the price you pay — no surprise handling, customs, or delivery fees.
04Lost, delayed, or damagedContact us and we’ll make it right.+
If your order is delayed beyond the estimate, arrives damaged, or goes missing in transit, email our support team. We’ll send a replacement or issue a refund — your choice.
Returns & exchanges
Soak on it for 60 nights.
If it’s not the reset your feet needed, send it back for a full refund — return shipping is on us. Gently used is completely fine; that’s the whole point of a 60-night trial.
60-night window
60-night window
60-night window
STEP 01
Start it
Email us with your order number and we’ll send a prepaid return label.
STEP 01
Start it
Email us with your order number and we’ll send a prepaid return label.
STEP 01
Start it
Email us with your order number and we’ll send a prepaid return label.
Why it’s easy
Simple, predictable shipping.
Carefully packed
Protective packaging on every order.
Reliable carriers
Trusted delivery partners you can count on.
Real people
Human support, replies within one business day.
Quick answers
Common questions.
How quickly will my order ship?
Orders are packed and handed to the carrier within 1–2 business days. You’ll get a tracking email as soon as it’s on its way.
Do you ship to PO boxes or APO/FPO?
Yes — we can deliver to PO boxes and APO/FPO military addresses within the U.S.
Are there customs fees or import duties?
None. We ship from within the U.S., so there are no customs charges or import duties — ever.
How do I start a return?
Email us with your order number within 60 nights and we'll send a prepaid label. Once your return arrives, we refund your original payment in 3–5 business days.
What if my order is delayed or lost?
Reach out and we'll make it right with a replacement or refund. Every order is covered by our 60-night guarantee.
Still need help?
We’re one message away.
Email us
support@yourstore.com
Replies within 1 business day
Replies within 1 business day
Live chat
Mon–Fri, 9am–6pm PT
Order questions
Reply to your confirmation email and a human will help.